Grooming Policies

Please let us know at least 48 hours in advance if you need to cancel or alter your appointment day/time. There will be a $50 fee (per dog) for cancellations within 48 hours of your appointment and a $100 fee (per dog) for no-shows. 

Please let us know if you will be late to your appointment. If you will be more than 15 minutes late to your appointment, without prior arrangements, you may be asked to reschedule. This will count as a last-minute cancellation and will be subject to our cancellation policy.

Because we offer a kennel-free environment, we do not have the capacity to keep dogs after their grooming appointments. If you are late to pick up your pet after their appointment, and there has been no prior arrangement, there will be a pet-sitting fee of $25 per 15 minutes,

The safety, comfort, and well-being of the pets in our care as well as our grooming team are our top priorities. As part of our grooming packages, nail trims are included at no additional cost. However, it’s important for pet owners to understand that completion of nail trims is not guaranteed.

To ensure a positive grooming experience and maintain a safe environment:

• We will always attempt to complete the nail trim.
   
• If a dog becomes too stressed or reactive, we may choose not to proceed with the nail trim.
   
• The full price of the groom will remain the same, regardless of whether the nail trim is completed.
   

Our team is experienced in working with anxious or fearful dogs, and we do our best to help them feel safe and calm. We appreciate your understanding and trust as we prioritize gentle care and safety over forced procedures.